SHIPPING & DELIVERY

Monday - Friday, before 6pm

Delivery estimate of 1-3 working days or 7-14 working days* commences on the same working day the order is made.#

 

Monday - Friday, after 6pm

Delivery lead-time of 1-3 working days or 7-14 working days* commences on the next working day from when the order is made.#

 

Saturday and Sunday

Delivery estimate of 1-3 working days or 7-14 working days* commences on the next working day from when the order is made.#

 

#Your order will arrive between Monday - Friday.

 

DELIVERY TIMING

*We use local couriers to facilitate the delivery of our orders. Therefore it would usually take place between 9am-6pm, Monday - Friday, with the exception of 7-Eleven, Poslaju, and TAQBIN which operate on Saturday and Sunday as well.

#Some of our courier partners such as 7-Eleven, Poslaju, and TA-Q-Bin also operate over the weekends.

 

 

Returns

If you received a damaged or defective item, we’ll ship you a replacement of the exact item. If you would like to exchange an item for another, you can exchange for a different size or color or for an item in your Cart.

Start your return and get a return mailing label

To start a return on an item you ordered:

1.      Go to the contact us to tell us about the return good.
 

2.      Follow the instructions to get a return mailing label and choose a return option. Depending on the item's eligibility, you'll be able to choose one of the following options:

• o    Refund

• o    Replacement

• o    Exchange

• o    Prepare and ship your return
   

After you've completed the steps above:

• Print your label. If you select a shipping option that requires a return label, it will be e-mailed to the e-mail associated with your e-mail account that you use for buy the good.

• Prepare your package for return. Pack your item securely, inserting any paperwork that was included when you requested your return from our customer service. If you don't have the original product packaging, use a sturdy box and include padding such as packing bubbles or newspaper. Attach your return label to the package.Important: If you need to return multiple orders, please don't consolidate returns. Return orders individually, using a separate return label for each order.

• Ship your return based on the return shipping option you selected.

 

 

Refunds

Most refunds are issued based on the payment method used at the time of purchase. In some cases, you may be offered an "Instant refund" option.

If you want to use your refund without waiting for your return to process, you can select the instant refund option, if it's available. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance, depending on the instant refund type you selected. You will still need to return your items within 30 days.

 

• *Payment Method by Credit Card 

Refund Method by Instant Refund to Credit Card

Refund Time (After Return Is Received) : Instant (See Note below)

 

• *Payment Method by Credit Card 

Refund Method by Instant Refund to Debit Card

Refund Time (After Return Is Received) : Instant (See Note below)

 

• *Payment Method by Credit Card 

Refund Method by Credit Card 

Refund Time (After Return Is Received) : 3-5 business days 

 

• *Payment Method by Bank In

Refund Method by Saving Account

Refund Time (After Return Is Received) : Up to 10 business days

 

 

*Note: Your refund request will be processed instantly. However, it may take 2-3 business days for it to display on your credit card statement.

 

If your original order was placed using the Maybank Currency Converter, the refund will be issued in your local currency and will be calculated with the same rate used when you placed your order.

Candylicious may determine that a refund can be issued without requiring a return. If you aren't required to mail your item back for a refund, you will be notified by a Customer Service Associate.

 

If You Return :Items in original condition past the return window*

You'll Receive : 80% of the item's price

 

If You Return :Items that are damaged, missing parts, expired, not in the original condition, or have obvious signs of use for reasons not due to a Candylicious error

You'll Receive : Up to 50% of the item's price

 

If You Return : Other reasons not due to a Candylicious error.

You'll Receive : 0% of the item's price

 

*For most items the return window is 30 days after delivery.

 

 

TRACKING YOUR ORDER

If tracking is available, you can get the track number for your parcel. The delivery method and carrier for your parcel will be given here and in your dispatch confirmation e-mail. If you need to contact the carrier, contact information can be found by our customer service.

Poslaju Tracking : http://www.poslaju.com.my/track-trace/

TAQ-BIN Tracking : http://pbs-trace.9625taqbin.com/TR00101Action_doInit.action

 

 

100% SECURE ORDERING

Safeguarding your personal information is our top priority. Candylicious guarantees 100% secure ordering for all customers. To protect you and your personal account information, Candyliciuos employs SSL (Secure Sockets Layer) technology. SSL is the industry standard and the best software available for secure ecommerce transactions. The SSL technology works by safeguarding personal information, such as credit card number, name and address information in our system in an encrypted code. Candylicious pledges to always use the best and most accepted methods and technologies to ensure your personal information is safe and secure. Please note that we use a SSL (Secure Socket Layer) 128 bit encryption for our website.
 

 

 

Code of ethic

We take our customers privacy seriously and we will only collect and use your personal information as outlined below:

Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.You can visit the Site and browse without having to provide personal details.

• Disclosure of Personal Information

We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from Candylicious website. In exceptional circumstances Candylicious may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

• Complaints and feedback

If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at candyiciousmalaysia@gmail.com 

 

 

PRIVACY POLICY

We take our customers privacy seriously and we will only collect and use your personal information as outlined below. 
Data protection is a matter of trust and your privacy is important to us. We shall therefore only use your name and other information, which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so and we will only collect information if it is relevant to our dealings with you.
We will only keep your information for as long as we are either required to by law or as is relevant for the purposes for which it was collected.
 

Collection of Personal Information
Candyliciuos does not sell, share or trade customers personal information collected online with third parties.

Personal information collected online will only be disclosed within our corporate group for internal use only.

When you create a Candyliciuos account the personal information we collect may include your:

- Name
　　- Delivery Address
　　- Email Address
　　- Telephone Number
　　- Mobile Number
　　- Date of Birth
　　- Gender

 

The personal information we collect from you will be used in some or all of the following ways:

- To deliver the products you have purchased from Candyliciuos
　　- To update you on the delivery of the product and for customer support purposes
　　- To provide you with relevant product information
　　- To process your orders and to provide you with the services and information offered through our website and which you request
　　-Further, we will use the information you provide to administer your account with us; verify and carry out financial transactions in relation to payments you make online; audit the downloading of data from our website; improve the layout and/or content of the pages of our website and customise them for users; identify visitors on our website; carry out research on our users’ demographics; send you information we think you may find useful or which you have requested from us, including information about our products and services, provided you have indicated that you have not objected to being contacted for these purposes

 

We may pass your name and address on to a third party in order to make delivery of the product to you (for example to our courier or supplier).

When you register as a user on Candyliciuos website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at anytime by using the unsubscribe function within the electronic marketing material.

 

Payments that you make through the Site will be processed by our agent. You must only submit to us or our Agent or the Site information which is accurate and not misleading and you must keep it up to date and inform us of changes.

 

Your actual order details may be stored with us but for security reasons cannot be retrieved directly by us. However, you may access this information by logging into your account on the Site. Here you can view the details of your orders that have been completed, those which are open and those which are shortly to be dispatched and administer your address details, bank details and any newsletter to which you may have subscribed. You undertake to treat the personal access data confidentially and not make it available to unauthorised third parties. We cannot assume any liability for misuse of passwords unless this misuse is our fault.

 

Updating Your Personal Information
You can update your personal information anytime by accessing your account on Candyliciuos website.

 

Security of Your Personal Information
Candyliciuos ensures that all information collected will be safely and securely stored. We protect your personal information by: 
　　- Restricting access to personal information
　　- Maintaining technology products to prevent unauthorised computer access
　　- Securely destroying your personal information when it's no longer needed for our record retention purposes

 

Candyliciuos uses 128 - bit SSL (secure sockets layer) encryption technology when processing your financial details. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard.

 

 

If you believe that your privacy has been breached by Candylicious please contact us at customer@candylicious.com.my and we will resolve the issue.

 

Collection of Computer Data
When you visit Candylicious, our company servers will automatically record information that your browser sends whenever you visit a website. This data may include: 
　　- Your computer's IP address
　　- Browser type
　　- Webpage you were visiting before you came to our site
　　- The pages with in Candylicious you visit
　　- The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

 

This information is collected for analysis and evaluation in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

 

Changes to the Privacy Policy
Candylicious reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site.

 

Complaints about breeches of privacy
If you are not satisfied with the way in which we handle your enquiry or complaint, please don't hesitate to contact us at customer@candylicious.com.my.